2019年3月18-21日
新加坡, Sofitel Singapore City Centre

演講者

Speakers


Raynu  Niyomdechar
Raynu Niyomdechar
Group Vice President of Customer Experience
FWD Group
Bart  Taylor
Bart Taylor
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Glenn Birkelev
Glenn Birkelev
Regional Director & Head of Customer Support - Asia Pacific
Travelport
Sudesh Thevasenabathy
Sudesh Thevasenabathy
Head of Customer Experience
AXA Hong Kong
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Clement Teo
Regional Head of Service Delivery
Aspire Lifestyles
Philip Joseph
Philip Joseph
Chief Officer Customer Experience & Service Operations
Ooredoo Myanmar
Kailash Ramalingam
Kailash Ramalingam
Regional Head, DBS Customer Centre & Service Platforms
DBS Bank
Anjali Kalia
Anjali Kalia
Head of Consumer Connections, APAC
Reckitt Benckiser Health
Anuchit Khamnoi
Anuchit Khamnoi
Head of Customer Service & Community
LINE Mobile
Abhishek Arora
Abhishek Arora
Executive Director, Digital Commerce Automation
Standard Chartered Bank
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director - Asia, Middle East & Africa
GlaxoSmithKline (GSK)
Ricky Hi
Ricky Hi
Director, Operations
National Dental Centre Singapore
Olga Quiros
Olga Quiros
Director, Customer Operations - Asia Pacific
Expedia Group
Raj Chaudhuri
Raj Chaudhuri
Director, Customer Fulfillment Network
American Express
Andrew Lim
Head, Regional Contact Centre
OCBC Bank
Michelle  Liew
Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB
Diane Magers
Diane Magers
CEO
Customer Experience Professional Association
Martin  Taylor
Martin Taylor
Global Chief Marketing Officer
Content Guru
Vinod Chandramouli
Vinod Chandramouli
Global Head, Pre-Sales & Marketplace
Freshworks
Brent Holland
Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.
Peiru Teo
Chief Executive Officer
KeyReply
Lindsay Brown
Vice President - Asia Pacific & Japan
LogMeIn
Brandon Penn
Brandon Penn
Head of Market Strategy
Twilio
Sudarshan Dharmapuri
Sudarshan Dharmapuri
Senior Vice President, Product Management
IMImobile
Matan Trogan
Matan Trogan
Director of Sales - Asia Pacific
Kryon Systems
Selvaraj Willing
Managing Director, Asia Pacific Operations
IWG
Patrick Ong
Patrick Ong
Manager, Solutions Consulting - Southeast Asia
Genesys
Babul Balakrishnan
Babul Balakrishnan
Head of Customer Experience - Asia Pacific
DHL eCommerce
Mao Gen Foo
Head of Southeast Asia
Qualtrics